This Universal Transfer Protocol model applies whenever there is an exchange of information between two or more service providers, and/or the individual, and/or the individual’s immediate caregivers. In this model Continue reading
• is timely, safe, efficient, with no loss of important information; Continue reading
Language used across boundaries is not standardized and therefore the meaning of clinical terminology (e.g. “at risk”) can differ. Continue reading
A complex system that works is invariably found to have evolved from a simple system that worked. A complex system designed from scratch never works and cannot be patched up to make it work. You have to start over, beginning with a working simple system. — John Gall, General Systemantics, 1975
We all want to get to the grand solution, the program that solves all of our problems. In LTSS,the grand solution is the coordination of all service providers Continue reading
This is a bit technical, so for this you’ll need to fasten your seatbelts; but it is a chance to get your hands dirty, and to dig through our data, and to have your say. As we have said, one of the cornerstones of the UTP project is our iterative methodology, by which we talk to LTSS providers (as well as patients and caregivers) to learn what are the important activities on which we should focus, and what are the patient/client data behind these activities that must be transmitted from one provider to another to maximize quality and efficiency of care.
After a first round of interviews we have arranged what we have heard in a series of tabs in a master UTP work-in-progress spreadsheet. Continue reading
“Dr. Scott, this is Dr. Font.” The call came from my mother’s cardiologist as I was about to see my first patient of the morning. “Your mother is worse. You’d better come as soon as you can. I don’t think she’ll survive the day.” Continue reading