im21 utp news

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Vermont UTP Project Final Report and Project Charter

Phase 1 of the Vermont UPT project is now over.

We are sorry to report there is no near-term funding for continuing the project, but we hope the work of the project will be continued — in Vermont or other states — in the not distant future.

You can download the project final report and the project charter vial the links below.

UTP Project Final Report-1

UTP Charter from im21 – Feb 2015 -4c

Just after our reports were issued, this Data for Health report was released by the Robert Wood Johnson Foundation.  It is well worth reading (and it validates many of the findings of the UTP project).


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The Power of Starting Small

A complex system that works is invariably found to have evolved from a simple system that worked. A complex system designed from scratch never works and cannot be patched up to make it work. You have to start over, beginning with a working simple system. —  John Gall, General Systemantics, 1975

We all want to get to the grand solution, the program that solves all of our problems.  In LTSS,the grand solution is the coordination of all service providers Continue reading


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An opportunity for you to take a deep dive into UTP, and to participate…

This is a bit technical, so for this you’ll need to fasten your seatbelts; but it is a chance to get your hands dirty, and to dig through our data, and to have your say. As we have said, one of the cornerstones of the UTP project is our iterative methodology, by which we talk to LTSS providers (as well as patients and caregivers) to learn what are the important activities on which we should focus, and what are the patient/client data behind these activities that must be transmitted from one provider to another to maximize quality and efficiency of care.

After a first round of interviews we have arranged what we have heard in a series of tabs in a master UTP work-in-progress spreadsheet. Continue reading